Due to the nature of our custom products, we cannot accept returns. We will offer a replacement or a shop credit under certain circumstances. If you have any issues with your order (e.g. order not received, incorrect product sent, damaged product), please contact us immediately so that we can make it right. We truly want to please our customers and will do our best to resolve any issues. Please send us an email at info@tajacollection.com with your concerns and any relevant photos.

If any TAJA product gets damaged in the course of its life, please send us an email info@tajacollection.com so we can assist you and assess each case individually. We will not consider product replacements for products from orders placed over one year ago.

If there is a mistake with your order, please contact us within five days of receipt and we'll work with you to make it right.

Please keep in mind that the products you are buying are handmade so they tend to have slight variations from batch to batch.

If your order is returned to us because of an incorrect address, we'll contact you and send you an invoice for shipping so that we can ship to the correct address ASAP!